Customer Services

1. Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager)
Author: Kenneth H. Blanchard, Sheldon Bowles
Publisher: HarperCollins Business
List price: £6.99
Paperback
Publication date: 15/06/1998
ISBN-13: 9780006530695 / ISBN: 0006530699

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2. The Trusted Advisor
Author: David H. Maister, Robert Galford, Charles Green
Publisher: Free Press
List price: £13.99
Paperback
Publication date: 02/01/2002
ISBN-13: 9780743207768 / ISBN: 0743207769

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3. The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees: Quick,Fun Activities for All Customer Facing Employees
Author: Peggy Carlaw, Vasudha K. Deming
Publisher: US Adaptations
List price: £12.99
Paperback
Publication date: 01/10/2006
ISBN-13: 9780077114763 / ISBN: 0077114760

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4. Working with Microsoft Dynamics™ CRM 4.0, Second Edition (PRO-Developer)
Author: Mike Snyder Jim Steger (Sonoma Partners)
Publisher: Microsoft Press
List price: £30.99
Paperback
Publication date: 01/03/2008
ISBN-13: 9780735623781 / ISBN: 0735623783

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5. The Practice of Market and Social Research: An Introduction
Author: Yvonne McGivern
Publisher: Financial Times/ Prentice Hall
List price: £41.99
Paperback
Publication date: 21/12/2005
ISBN-13: 9780273695103 / ISBN: 027369510X

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6. The Ultimate Question
Author: Fred Reichheld
Publisher: Harvard Business School Press
List price: £16.99
Hardcover
Publication date: 01/02/2006
ISBN-13: 9781591397830 / ISBN: 1591397839

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7. Programming Microsoft Dynamics® CRM 4.0 (PRO-Developer)
Author: Jim Steger Mike Snyder Brad Bosak Corey O'Brien Philip Richardson
Publisher: Microsoft Press
List price: £37.99
Paperback
Publication date: 15/10/2008
ISBN-13: 9780735625945 / ISBN: 0735625948

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8. Scoring Points: How Tesco Continues to Win Customer Loyalty
Author: Clive Humby, Terry Hunt, Tim Phillips
Publisher: Kogan Page Ltd
List price: £17.99
Paperback
Publication date: 03/08/2008
ISBN-13: 9780749453381 / ISBN: 0749453389

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9. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques, and Scripts ... Any Situation (Perfect Phrases Series)
Author: Robert Bacal
Publisher: Mcgraw-Hill Professional
List price: £5.99
Paperback
Publication date: 01/02/2005
ISBN-13: 9780071444538 / ISBN: 007144453X

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10. S/NVQ Level 2 Customer Service
Author: Sally Bradley
Publisher: Heinemann Educational Publishers
List price: £20.99
Paperback
Publication date: 29/06/2007
ISBN-13: 9780435465292 / ISBN: 0435465295

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