Call Centre Management

1. Call to Action: Secret Formulas to Improve Online Results
Author: Bryan Eisenberg, Jeffrey Eisenberg, Lisa T. Davis
List price: £9.99
Paperback
Publication date: 31/10/2006
ISBN-13: 9780785219651 / ISBN: 078521965X

 Compare prices

2. Understanding the Linux Kernel
Author: Daniel Bovet, Marco Cesati
Publisher: O'Reilly Media, Inc.
List price: £35.50
Paperback
Publication date: 17/11/2005
ISBN-13: 9780596005658 / ISBN: 0596005652

 Compare prices

3. One Grump or Two: The Grumpy Guide to Modern Life, from Call Centres to Getting a Decent Cup of Tea
Author: Arthur Grump
Publisher: Portico
List price: £9.99
Paperback
Publication date: 15/09/2008
ISBN-13: 9781906032531 / ISBN: 190603253X

 Compare prices

4. One Night at the Call Centre
Author: Chetan Bhagat
Publisher: Black Swan
List price: £6.99
Paperback
Publication date: 07/05/2007
ISBN-13: 9780552773867 / ISBN: 0552773867

 Compare prices

5. Configuring Call Manager and Unity: A Step-by-Step Guide
Author: David Bateman
Publisher: Cisco Press
List price: £39.99
Hardcover
Publication date: 23/06/2005
ISBN-13: 9781587051968 / ISBN: 1587051966

 Compare prices

6. Never Cold Call Again: Achieve Sales Greatness without Cold Calling: Achieve Sales Greatness Without Cold Calling
Author: Frank J. Jr. Rumbauskas
Publisher: John Wiley & Sons
List price: £11.99
Paperback
Publication date: 27/06/2006
ISBN-13: 9780471786795 / ISBN: 0471786799

 Compare prices

7. Sewage Solutions: Answering the Call of Nature (Third Edition, 2005)
Author: Nicholas John Grant, Mark Jefferson Halstead Moodie, Chris Weedon
Publisher: Centre for Alternative Technology Publications
List price: £12.00
Paperback
Publication date: 18/07/2008
ISBN-13: 9781902175263 / ISBN: 1902175263

 Compare prices

8. Neonatology: Management, Procedures, On-Call Problems, Diseases, Drugs: Management, Procedures, On-call Problems, Diseases, Drugs (Lange Clinical Science)
Author: Tricia Lacy Gomella, M. Douglas Cunningham
Publisher: McGraw-Hill Medical
List price: £27.99
Paperback
Publication date: 01/09/2003
ISBN-13: 9780071389181 / ISBN: 0071389180

 Compare prices

9. Red-Hot Cold Call Selling: Prospecting Techniques That Really Pay Off
Author: Paul S. Goldner
Publisher: AMACOM
List price: £10.99
Paperback
Publication date: 01/07/2006
ISBN-13: 9780814473481 / ISBN: 0814473482

 Compare prices

10. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
Author: Donna Fluss
Publisher: AMACOM
List price: £16.99
Hardcover
Publication date: 01/08/2005
ISBN-13: 9780814472569 / ISBN: 0814472567

 Compare prices